Terms – Conditions
Before submitting your order please read carefully the terms and conditions that follow, as these govern the supply of the Products you purchase through this website.

Our web site is regularly updated throughout the year, to ensure that we provide accurate details on product availability and the time period of any special offer is regularly updated.

Pricing and Product Information
Please note that all prices displayed on our site are exclusive of delivery costs and bank charges (if any) . All our prices are given in Euro. The price stated in the order confirmation form is the definitive price, taking into account all relevant charges as handling, packaging and transport costs for Greece only.

Prices are subject to change at any time prior to The rose company acceptance of your order. The specifications, characteristics and photos of the products that are presented in our website were correct at the moment of their first publication and we are trying our best to keep updated our database.

You may pay for your order by one of the listed major credit cards as appears at our site by means of a secure payment system. We use one of the most reliable secure payment systems available on the Internet: the SSL protocol at 128 bit. All of your personal details are protected and encrypted before they sent for processing at WINBANK.

You may pay for your order also when you receive the goods at the forwarding agent (only for Greece we can send out with Courier).

Payment can be also effected by deposit the total order amount into our Bank account at
WINBANK GR4501725320005532106752753 SWIFT PIRBGRAA Send us a copy of your Bank transfer at our email info@therosecompany.eu. Upon receipt we will deliver your order.

Returns Policy

All orders are non-changeable, non-cancelable, non-refundable.
Any change exceptions will be subject to an additional fee.

For Greece we send out your goods into consideration the safest, fastest and cheapest way for you.

Our web site automatically calculates the volume and the weight of goods and in collaboration with its database immediately adds you the transport cost. Any kind of crane or lift that you may need and assembly is not calculated and you will pay cash for it. Free of charge assembly (for Attica only).

The rose company will communicate with you for verification of your personal information and find out details for your order if any.

Your Right to Cancel a Contract and Return of Faulty Goods
You may cancel the contract at any time within 14 days of receipt of the Product(s) and receive a refund of the price paid excluding shipping cost.

You must inform us on such cancellation by sending a fax or an e-mail on which we will reply by sending you the details of the address to which the products are to be returned, at your cost.
If exercising this right, we would ask you to return the Product(s) unused, in their original, undamaged packaging and with all its accessories (if any). Product(s) that are returned incomplete/damaged, dirty or used will not be refunded.
After we receive your returned product(s), a credit will be issued and you should inform us on the details of the bank account where the purchase should be refunded. If you purchased the product in combination with another product(s) as part of a special offer, please note that all of the products within that special offer must be returned at the same time.

Our Commitment To Privacy
At The rose company, we are committed to protecting your privacy on-line. Our pledge is to safeguard any personal information that you provide us, and to make every reasonable effort to use this information only as you choose.
We do NOT sell, share or rent at any way our customers’ personal or other information with advertisers or anyone else.
How to Contact Us – Company Details
38 Laodikis Glyfada Greece ZIP: 16674
TELEPHONE: +30 210 8945157
E-Mail: info@therosecompany.eu

The Rose Company Team